Last Updated: 12 September 2026
 

At Seven Zero, we want you to be happy with your purchase. Please read our policy below before placing an order through thesevenzero.com.

1. Returns

Due to the nature of fragrance products and for hygiene reasons, we generally do not accept returns or exchanges for products that have been opened, used, or sprayed.

If you receive a product that is damaged, defective, or incorrect, please contact us
within 48 hours of delivery.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please email us at thesevenzero@gmail.com with:

• Your order number

• Photos or videos of the product and packaging

• A brief description of the issue

We will review your request and, where applicable, offer a replacement or refund.

3. Refunds

Approved refunds will be processed to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

4. Non-Refundable Items

Unless required by applicable UAE law, we generally cannot offer refunds for:

• Opened or used fragrances

• Products damaged after delivery due to customer handling

• Change of mind after opening or using the product

• Incorrect delivery information provided by the customer

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible at thesevenzero@gmail.com. Orders that have already been processed or shipped
may not be cancellable.

6. Contact Us

For return or refund requests, contact:

Email: thesevenzero@gmail.com
 

Refunds and returns are handled in accordance with applicable laws and regulations of the United Arab Emirates.